Help & Information
We have a 100 day return policy. We do follow a few rules: the product must be returned unused and in the original packaging, including labels. The shipping costs for returning are for your account. Do you want a different size or a different style? Then we will send it to you free of charge. Send an e-mail to info@narwalapparel.com with your order number and name. We will provide you further instructions.
Orders placed before 15:00 will be shipped the same business day. For the Netherlands and Belgium, parcels are often delivered the next day. For most European countries it is 2-5 days and for America it is 5-6 days. At the moment the package is registered with our carrier, you will receive an e-mail with the tracking code, so keep an eye on it. Still haven't received your package? Please contact us at info@narwalapparel.com, we will be happy to look into it.
There is a size chart on every product page. Can't work it out? Send us a message via info@narwalapparel.com, we'll be happy to help.
We always strive for the most sustainable solution, so we keep innovating on materials. For our swim trunks we solely use recycled materials. For our T-shirts we solely use 100% organic cotton with GOTS certification. On every product page you will find a material specification that relates to the specific product.
Next to materials, people are also of high importance. Therefore, we only work with production partners that have the highest level of certification regarding safety and working environment.
In addition to this, we use as little packaging as possible and again, we only use recycled materials.
Once we have received the returned items in an unused state, we will refund the money directly. Payment process usually takes 1-2 business days.